Shipping policy

Thank you for shopping with H5 Buckin' Broncs Boutique! We appreciate your business and want to ensure you have a clear understanding of our shipping and returns process. Our policies are aligned with Shopify’s standard e-commerce guidelines to provide you with a seamless experience.  

Processing Time

• Orders are processed within 3-5 business days.
• Orders placed during peak seasons or promotional periods may experience slight delays. If this occurs, we will notify you promptly.

Shipping Methods & Delivery Times

• We ship using Shopify’s integrated shipping services to ensure secure and timely delivery.
• Standard U.S. shipping typically takes 5-7 business days once your order has been processed. If your order Is placed during weekend hours it will be shipped the following Monday.
• Expedited shipping options (2-3 business days) are available at checkout.
• International shipping times vary by destination, usually 10-20 business days.
• Shipping costs are automatically calculated at checkout based on your location and chosen delivery method, following Shopify’s standard shipping rate system.

Problems with Orders

• If there is an issue with your order, please contact us within 3 days of receiving your package.
• For assistance, email us at: support@H5BuckinBroncsBoutique.com.

Returns & Exchanges

• Returns are accepted within 7 days of delivery. Your return must be received by our returns department within 10 calendar days from the date your order was delivered to your location.
• Items must be unworn, unwashed, and in original condition with all tags attached. Items with signs of wear, makeup, deodorant, perfume, pet hair, or odors will be denied.
• Clearance, custom items, jewelry, hats, H5 exclusives, and gift cards are final sale and cannot be returned.
• We do not offer refunds. Approved returns will be issued as store credit after your return is received and processed. Store credit will expire one year from the date it was issued.
• Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.
• If your item arrives damaged or incorrect, email us at support@H5buckinbroncsboutique.com within 3 days of delivery.
• To start a return, email returns@H5buckinbroncsboutique.comm with your order number and reason for return. We’ll provide the next steps and send you the form to fill out and include with your return.
• Please print and include the completed return form in your return package. Store credit will be issued after your return is processed.

If you have any questions, please feel free to reach out to us at support@H5BuckinBroncsBoutique.com.

Thank you for supporting H5 Buckin' Broncs Boutique! We appreciate you!